Terms of Service

These terms are an agreement between you and Assistant Coach ("we", "us") for your use of our coaching platform and website (the "Service"). By creating an account or using the Service, you agree to these terms. If you don't agree, please don't use the Service.

1. Who can use the Service

You must be at least 18 years old and able to enter into a contract. If you use the Service on behalf of a business, you confirm you're authorised to accept these terms for that business. The Service is built for professional fitness coaches and the adult clients they coach.

2. Your account

You're responsible for your account and for keeping your login details secure. Let us know promptly if you think someone else has accessed your account. You're responsible for activity that happens under your account.

3. The Service we provide

We give you a non-exclusive, non-transferable right to use the Service while these terms are in effect. We're always improving the product, so features may change, be added, or be removed over time. We'll give reasonable notice before any significant change that materially reduces what your plan offers.

4. Your clients' data

When you add client information to the Service, you decide what to collect and why, so under data protection law you're the controller of that data and we process it on your behalf. You agree that:

  • You have a lawful basis and, where the data is sensitive (such as health conditions, injuries, or progress photos), the explicit consent of each client to add and process their information in the Service.
  • You'll give your clients the information they're entitled to about how their data is used, and you'll handle their requests about their own data.
  • You won't add information about anyone under 16 without a parent or guardian's involvement.

How we handle data is described in our Privacy Policy.

5. Acceptable use

When using the Service, you agree not to:

  • Break the law or infringe anyone's rights, including privacy and intellectual property rights
  • Upload harmful, abusive, or unlawful content
  • Attempt to access accounts or data that aren't yours, or disrupt or probe the Service's security
  • Resell or sublicense the Service, or use it to build a competing product
  • Misuse the AI features to produce harmful, deceptive, or unlawful output

6. Plans, billing, and cancellation

Some features require a paid plan. Fees, billing periods, and what's included are shown when you subscribe. Paid plans renew automatically each billing period until you cancel. You can cancel at any time, and your plan stays active until the end of the period you've paid for. Except where the law requires otherwise, fees already paid are non-refundable. We'll give reasonable notice of price changes.

7. Your content and ownership

You keep ownership of the content and data you put into the Service. You give us the permission we need to host, process, and display that content so we can provide the Service to you. We own the Service itself — our software, brand, and website — and nothing in these terms transfers that to you.

8. Third-party services

The Service relies on trusted providers for things like hosting, file storage, AI processing, email, analytics, and payments. If you connect an external tool (for example, an AI assistant) to your account, your use of that tool is also governed by that tool's own terms and privacy policy.

9. The Service is provided "as is"

We work hard to keep the Service reliable, but we provide it "as is" and can't guarantee it will always be available, uninterrupted, or error-free. AI features generate suggestions to assist your coaching judgement — they aren't medical advice, and you're responsible for reviewing AI output before relying on or sharing it. The Service supports your coaching; it doesn't replace your professional judgement or any duty of care you owe your clients.

10. Limitation of liability

To the extent allowed by law, we won't be liable for indirect or consequential losses, lost profits, or lost data. Our total liability to you for any claims relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud.

11. Your responsibility for claims

You agree to cover us for claims, losses, and costs that arise from your misuse of the Service, your breach of these terms, or your handling of your clients' data in a way that breaks the law.

12. Ending these terms

You can stop using the Service and close your account at any time. We may suspend or end your access if you seriously or repeatedly breach these terms, with notice where reasonable. When your account ends, you can ask us to export or delete your data as described in our Privacy Policy.

13. Changes to these terms

We may update these terms as the product evolves. If we make a significant change, we'll take reasonable steps to let you know. Continuing to use the Service after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any disputes.

15. Contact

Questions about these terms? Email yashasvi@assistantcoach.fit.